dec0de | 1406557 b.c. ltd. - Router Failure – Incident details

All systems operational

Router Failure

Resolved
Partial outage
Started over 3 years agoLasted 37 hours 10 minutes

Affected

Datacenter Interconnects

Partial outage from 3:38 PM to 4:48 AM

Seattle, WA, USA

Partial outage from 3:38 PM to 4:48 AM

Internal Services

Partial outage from 3:38 PM to 4:48 AM

Portal / WHMCS

Partial outage from 3:38 PM to 4:48 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Please open a ticket if you experience any further issues.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result. Most core services have been restored. Email is still having issues as we are currently migrating away from our OVH POP.

  • Update
    UTC
    Update

    A router has presented with a drive failure. We are currently in the process of rebuilding the configuration on a replacement device with redundant drives and power.

  • Identified
    UTC
    Identified

    A router has presented with a drive failure.